Terms of use

Terms of use

Please carefully read the terms of Use before using SHO online store of the services that are located on the internet www.sholv.com. At the store you ordered the ordering of the goods and for payment, of these Regulations, in accordance with the contractual agreement between You, the goods and the seller an integral part of the.

1. General provisions

1.1. These terms and conditions shall lay down the conditions to SHO online store, which is located on the internet www.sholv.com (hereinafter referred to as the restaurant for the restaurant in the goods presented to the ordering, purchase and delivery of communications (hereinafter referred to as "Services") to the website, as well as, or in the entrance door of the Buyer, lies in the following areas in Latvia: Dižpriede, Bigauņciems, Tukuma novads, LV-3118, Bigaunciems, Latvia

1.2. The restaurant is owned and operated by a FAT pumkin (registration number 40103815444, VAT-payer's code of LV40103815444, having its registered office On the street, 29-1, Riga, latvia, LV--1084, united states), which provides Services to the Customers (hereinafter referred to as 'the Seller').

1.3. The terms of use shall enter into force from the moment of publication of the Seller on the website, and are valid for an indefinite period of time. + In the event that any of the terms of Use the rules lose their legal validity, it is considered illegal and will be switched off between them, it does not lead to the rest of the terms of the provisions of the nullity, which shall remain in legal force and is binding on the Parties.

1.4. The seller to the client part of the machine. +371 20203471 (whatsApp) provides information support to the Customers during the working hours of:

– from Monday to Sunday, from 10:00 to 21:00,

1.5 in. The restaurant in the book of the goods has the right to buy the person who has the right to enter into legally binding contracts, to have approved the Use of the provisions of the rules (the ordering of the time, by ticking “I have read the terms of use, and I agree with it”) and in the order of the ordered goods in the restaurant (hereinafter referred to as the Customer). If a dispute arises under these terms of Use, the Purchaser shall not be entitled to make a purchase and as he stopped in the restaurant to use.

1.6 in. When you place an order, the Buyer represents that he / she is familiar with the order at the time the Regulations in force, is clearly agrees with them and undertakes to comply with the rules. The seller is not liable if the Buyer has failed to fully or partially aware of the terms of service.

1.7. Then, when a customer is in the correct place an order, the terms of Use shall become between the Seller and the Buyer of the concluded distance agreement (hereinafter referred to as the Agreement), form an integral part, which is in effect to the parties ' obligations have been met.

1.8 in. Non-compliance with rules may lead to one side of the concluded distance agreement to break the Seller's, than an order cancellation.

1.9 in. If necessary, the Seller has the right to amend, modify and supplement the conditions of Use. The Buyer are subject to the terms of use as amended of the order at the moment. By continuing to use the Service after the changes made, the Buyer represents that accepts them, and agrees to them in their entirety.

1.10. The buyer placing the order process, there is the obligation to indicate the goods for the supply of the necessary personal data: name, last name, phone number, and e-mail address, delivery address, and more. Communicate with the Buyer in connection with the performance of the order takes place through the Buyer in the telephone number and/or e-mail.

1.11. The purchaser, by using the Services, to confirm your agreement in his the processing of personal data in order to fulfil the Contract in accordance with the Privacy policy, which is available on the internet www.sholv.com.

1.12. The buyer will be responsible for the precise and accurate data for the provision, when you place your order. Seller assumes no responsibility for the Purchaser of the paid-up order of non-performance or non-performance at the time, because the Buyer provided a wrong or incorrect information.

1.13. The seller, in accordance with the Privacy policy, are processed by the Buyer of the Buyer's personal data in the order process, to the extent and in the manner which shall be determined, and the permit of the Republic of Latvia normative acts of the European Union. The seller shall use appropriate technical and organizational methods, in order to protect your personal data, including the theft, loss, misuse, and unauthorized access, disclosure, alteration and damage.

1.14. A buyer who is a consumer of the Republic of Latvia for protection of Consumer rights according to the law, have the right to withdraw from the Contract for 2 hours
at the time of shipping receipt of the goods, the Provisions of 5.of the order. the use of.

1.15. Without any prior notice to the Buyer, the Seller has the right to the temporary or permanent closure of restaurants of any unforeseen, extraordinary or important to the circumstances of the case. In this case, the amount, but the Buyer of the non-supplied product paid, a refund takes 5 business days to transfer to the seller's bank account.

2. The choice of products and the payment of the

2.1. The price of goods in a restaurant in euro, including value-added tax. A customer purchases goods for a price, which is the effect of the order at the moment.

2.2. In order to place an order, the customer must select the desired item and the amount, and then press the button “Add to cart”. Following the creation of the necessary goods in the bundle, you must click on the button “Make order”button.

2.3. The order form, the Buyer must provide their name, address, telephone number, e-mail address in the shipping address. The buyer has the right to the column of 'Order remarks' to indicate the person's first name and last name that is authorized on behalf of the consumer to receive the product. In such event, the Purchaser shall have the obligation to properly notify him of the specified trustee on the scheduled delivery of the product.

2.4. Your order will be processed (the Buyer to his / her e-mail address will be sent in the order confirmation) when all of the necessary data to enter in the order form, and payment of the goods ordered and a delivery time of receipt (if applicable) . The payment is carried out through the Store the offered payment methods –

with a credit card online when you place an order, by bank transfer on receipt of the invoice by e-mail, or by telephone), in cash (by check) upon receipt of an order and a credit card, upon receipt of the order.

2.5 in. Upon receipt of the payment, the Seller of the Buyer's e-mail (or your phone) to send an electronic order confirmation.

3. Delivery of goods

3.1. The seller undertakes to deliver the goods in 2-hour period after the receipt of payment, in the following order:

– if the orders made and paid before noon. 20:00;

3.2. Shipping costs:

– the total amount of 40,00 € and more – free of charge for up to 10 km

– the total amount is less than 40,00 € – 5,00 € 10 km to the following, which is from the restaurant to the location of the site (paid for at the same time, with the order of payment of bills).

3.3. Time of delivery:

– from Monday to Sunday, from 10:00 to 21:00,

3.4. In order to negotiate with the Buyer on the delivery date and time, the part of its Customer contact with the Buyer during the work on the application of the specified number.

3.5 for more details. In the event of unexpected or exceptional circumstances, the Seller is unable to deliver your order in the agreed time, the Customer service immediately to notify the Buyer, and to agree with him about the different delivery time. The consumer has a right to cancel the Contract if the goods are not delivered on the set of the additional term. If the Buyer has taken this decision to the Vendor 5 working days shall reimburse to the seller's bank account, the amount that the Buyer paid for the order at the moment.

3.6. Ja Pircējs nolemj atteikties no pasūtījuma pirms piegādes sākuma, viņam par savu lēmumu jāinformē Klientu nodaļa uz e-pasta adresi siafatpumkin@gmail.com vai zvanot pa tel. (+371) 20203471 1.3.punktā noteiktajā darba laikā. Šādā gadījumā Pārdevējs 5 darba dienu laikā pēc pasūtījuma atcelšanas atgriež no Pircēja saņemto naudas summu, pārskaitot to uz Pircēja bankas kontu. Pārdevējam ir tiesības ieturēt piegādes izmaksas no Pircējam atdotās summas, ja atteikuma saņemšanas brīdī pasūtījuma piegāde jau ir sākusies.

3.7 in. The buyer's responsibility to have agreed at the time of delivery to be present in the application at the given address and to accept the goods. If the Buyer has authorized another person to take over the goods, the Purchaser has the obligation to inform its authorised persons and ensure that it is located in the application at the address specified in the goods receipt. The recipient, confirming the receipt of the order, the signature on the bill of lading.

3.8 in. The delivery of goods in accordance with the Republic of Latvia normative acts can be carried out in a non-contact manner (subject to a 2 metre distance). The courier has the right to take photographs on delivery (without the right to take pictures of the goods to the recipient's face), which is a sufficient proof of a non-contact delivery practice.

3.9 in. Upon receipt of the goods, check with the order of the data at the express request of the Buyer or its authorised person, must be presented with any one of the following documents:

– your passport or

– a driver's license, or

the identification of the map.

3.10. The seller is not responsible for delivery or non-delivery if:

– The buyer has indicated the wrong delivery address, and shall not be liable for the courier and/or the Customer service of the service for the phone to call more than 3 times, in order to find out the exact address.

– The buyer (or his or her application, the specified representative) is to accept the goods from the parcel at the agreed time, for more than 10 minutes to complete.

3.11. At the time of delivery to the Purchaser is to verify if the goods amount corresponding to your order and a bill of lading, as well as to check whether the item is visible defects. Finding the unsolicited goods or the goods are missing or the showing of the goods or of the packaging of the defect, the Purchaser has the right to refuse to accept your order, or part of it, making a note of explanation in the article. The goods, if accepted, without reservation, it is assumed that the goods have been delivered in the appropriate amounts, and free from patent defect.

3.12. Ja Pircējs konstatē, ka saņemtā prece daudzuma vai kvalitātes ziņā neatbilst veiktajam pasūtījumam, kad kurjers jau ir devies ceļā, viņam 24 stundu laikā no piegādes dienas ir jāinformē Klientu nodaļa, nosūtot atbilstošu ziņojumu uz Pircēju. e-pastu siafatpumkin@gmail.com vai zvanot pa tālruni +371 20203471 Klientu daļas darba laikā.

4. Of the goods, the quality of

4.1. The trade of the main characteristics of the general terms specified in the product description for each product.

4.2. Product images are for reference only. The goods may look a little different from the shown above. The goods to be supplied, can take a variety of different packages, and may be slightly vary in appearance and shape. Information in the product description, which is displayed in the Store is of a general nature only, and therefore are not identical to the information appearing on the packaging.

4.3. In cases where, in accordance with the laws and regulations the product has an expiration date, the Seller undertakes to supply to the Buyer of such goods in a way that he would have a real opportunity to use the goods prior to the expiration date. In any event, the store will deliver the svaigākos products with a longer shelf-life.

5. The right of withdrawal

5.1. Patērētājam ir tiesības 2 stundas laikā no pasūtītās preces saņemšanas dienas vienpusēji atkāpties no Līguma (izņemot Lietošanas noteikumu 5.4.punktā norādīto).

5.2. Pircēja pienākums ir informēt par atteikumu, iesniedzot brīvas formas atteikuma paziņojumu uz e-pasta adresi siafatpumkin@gmail.com vai pa tālruni +37120203471

The purchase of the return policy

Money-back provisions of the refund is made using the same means of payment as the customer used in the transaction.

5.3. The buyer shall be obliged to 14 days from the date of Withdrawal is sent to the daily supply of the good that has been denied, to the following address: Dižpriede, Bigauņciems, Tukuma novads, LV-3118, Bigaunciems, California. All of the goods, the return costs shall be borne by the Buyer. The returned products must be in their original packaging, unopened, within the period of validity, and that they should not be the improper storage of the features.

5.4 the Buyer may not exercise the right of withdrawal in the following cases:
-If the product is short of the sales period.
If the buyer does not comply with the specified storage temperature range.

5.5. The vendor within five (5) working days of the receipt of the goods returned to the Buyer his money paid for a return of the item. The money will be refunded to the account from which the payment has been made.

6. Other provisions

6.1. For the non-performance or improper performance of the Parties are liable in accordance with the regulations in force of the Republic of Latvia normative acts.

6.2. Puses apņemas neizvirzīt viena otrai nekādas pretenzijas tādu nepārvaramas varas apstākļu gadījumā kā, piemēram, bet ne tikai epidēmijas, pandēmijas, ugunsgrēki, nelaimes gadījumi, dabas katastrofas, streiki, jebkādas militāras vai teroristu darbības, kā arī kompetento valsts institūciju pieņemtos lēmumus, kas tieši ietekmē Lietošanas noteikumu izpildi, kuru rašanos puses nevarēja ne paredzēt, ne novērst ar saprātīgiem līdzekļiem. Par šādu apstākļu iestāšanos Puses informē viena otru pēc iespējas ātrāk: Pārdevējs, ievietojot atbilstošu paziņojumu mājaslapā, Pircējs – nosūtot attiecīgu paziņojumu uz Pārdevēja e-pastu siafatpumkin@gmail.com

6.3. Any dispute arising between the Parties shall be settled by negotiations.

6.4. Ja strīdu nevar atrisināt sarunu ceļā, tad Pircējs, būdams patērētājs, ierakstītā vēstulē uz Pārdevēja juridisko adresi nosūta parakstītu rakstisku iesniegumu (vai ar drošu elektronisko parakstu parakstītu iesniegumu uz e-pastu siafatpumkin@gmail.com ), kas norāda:

– your first and last name, home address and contact information;

– application submission date.

– more information about the order and the content;

– your claim and the grounds for it.

6.5. The seller, within 15 working days from the date of receipt to give to the consumer a written answer to the application and inform about the different types, how to comply with the request to resolve the dispute, in the absence of agreement, the consumer's request. demand for, or an alternative way of execution of the request in that time period. - If the Buyer (consumer) satisfied with the Seller's proposed solution, the dispute shall be considered to be solved.

6.6. in. If due to objective reasons it is not possible to respond to the consumer of the application within that period, Seller shall, without delay, inform the consumer, specifying a reasonable period of time in which a response will be provided, as well as to justify such an extension is necessary. .

6.7. If the Seller believes that the Buyer (consumer) the claim is unjustified, he is required to give reasons for the consumer's claim of the denial.

6.8. If the Seller refuses to comply with a consumer's request or the consumer is not satisfied with the Seller's proposed solution, the consumer shall have the right to contact the following:

The law on the protection of the center for assistance in resolving the dispute;

– Patērētāju strīdu ārpustiesas izskatīšanas komisija, mājas lapa: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0, ja patērētājam sniegta palīdzība strīdu risināšanā Patērētāju tiesību aizsardzības centrā, nav sniegusi rezultātu un attiecīgajā jomā strīda izšķiršanai var sasaukt Patērētāju strīdu risināšanas komisiju;

– In latvia, the Republic of the court.

6.9. All of the terms of Use neregulētie issues to be dealt with in accordance with the regulations in force of the Republic of Latvia normative acts.